Terms of Service

Terms of Service


Effective Date: 3 March 2025

1. Introduction

Welcome to Mad Lines. By accessing or using our services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree with any part of these Terms, do not engage our services.

2. Services

Mad Lines offers professional copywriting, brand messaging, ghostwriting, and content strategy services. Our goal is to provide high-quality, engaging, and persuasive content that aligns with your brand voice and objectives.

3. Client Responsibilities

By engaging with Mad Lines, you agree to:

  • Provide clear and complete project details, including brand guidelines, tone preferences, and objectives.

  • Respond in a timely manner to feedback requests and revisions.

  • Ensure that any materials provided (e.g., brand assets, reference content) are legally owned or properly licensed.

4. Payment & Fees

  • All projects require a non-refundable deposit before work commences. The percentage of the deposit will be stated in the project agreement.

  • Payment terms will be outlined in the invoice and must be adhered to. Late payments may incur additional fees.

  • Final work will not be delivered until full payment has been received, unless otherwise agreed upon in writing.

5. Revisions & Edits

  • Each project includes a set number of revisions as stated in the service agreement. Additional revisions beyond this limit may be subject to extra fees.

  • Revision requests must be submitted within 7 days of receiving the initial draft. Requests after this period may be considered new work.

6. Ownership & Intellectual Property

  • Upon full payment, the client will own the final deliverables.

  • Mad Lines retains the right to showcase non-confidential work in portfolios, case studies, or promotional materials unless otherwise agreed.

7. Confidentiality

  • Any confidential information shared between the client and Mad Lines will be kept strictly confidential.

  • If an NDA is required, it must be agreed upon before work begins.

8. Cancellations & Refunds

  • If the client cancels the project after work has begun, payments made up to that point are non-refundable.

  • If Mad Lines is unable to complete the project due to unforeseen circumstances, a partial refund may be issued based on the completed work.

9. Liability & Disclaimers

  • Mad Lines is not responsible for any direct or indirect damages resulting from the use of our services.

  • We do not guarantee specific results (e.g., increased revenue, engagement, or conversions) from our copywriting services.

10. Governing Law

These Terms are governed by the laws of Australia. Any disputes shall be resolved in the courts of New South Wales.

11. Amendments

Mad Lines reserves the right to modify these Terms at any time. Clients will be notified of significant changes. Continued use of our services constitutes acceptance of the revised Terms.

For questions regarding these Terms, please contact us at hello@mad-lines.com.